top of page

FAQs

When it comes to desserts and ordering them online , you are bound to have some questions regarding orders and handling of your desserts

Here are some general question & answers. 

Feel free to ask about any query, we'll get back to you as soon as possible!

1

Payments

Payments can be made online via Cards/Wallets/Net banking/ UPI. The details of the same will be shared if not ordering through website

2

Cancellation of Order

Cancellation of orders is possible and fully* refundable in case of minimum 48 hour prior notice 

3

Shipping 

Delivering only in Delhi-NCR.    Delivery shall be chargeable additionally and the prices would be determined by radius of delivery distance

​

₹50 : 1-5 Kms

₹150 : 5-14 Kms

  ₹225 : 14-21 Kms

   â‚¹300 : 21-30 Kms 

4

Ingredients 

All products can be made completely egg free therefore please carefully choose the provided selections for Brownie and Tiramisu . Our products contain no preservatives . It is suggested to get them delivered on the same day of consumption. 

​

5

Customization

Besides our menu we do offer special bulk order services and customized hampers for small parties/events & Personal/Festive/Corporate gifting which can be further discussed by contacting us . Also we love writing personalized handwritten notes for your special orders. 

​

Eggless Brownies 

Our egg brownies are highly recommended having a crinkle top. Eggless option are not crinkle but posses the same fudgy  flavour from the finest Belgian chocolates we use.

6

Why
Pre-ordering?

Preferably please place your orders well in advance 3 days prior, 

As all the menu items are made fresh to order comprising of small batches.

Since most of the desserts require a setting period which ensures optimal flavor and right textures as opposed to bulk manufactured preparations.

Handling of desserts 

Brownies

Serving Suggestion- warmed/microwaved for

10-20 seconds and topped with vanilla ice cream & chocolate sauce. Storage- All brownies should be stored at room temperature only and consumed within 5 days of delivery. 

Tiramisu

Storage- Please keep refrigerated at all times, chill at least 1 hour post the delivery and consume within 3 days. 

Loaf Cakes

Storage- Keep at room temperature in an airtight container upto 3 days or refrigerate upto 7 days. 

Banoffee Pie Jar

Please handle the glass jar carefully.

​

Storage- Keep Refrigerated at all times & Consume within 3 days of delivery. 

Chocolate Biscuit Pudding 

Serving Suggestion- warmed/microwaved for 15-20 seconds and topped with vanilla ice cream optionally Storage- Keep Refrigerated at all times & Consume within 3 days of delivery. 

©2022 by Neoptima Marketing Solutions

bottom of page